This course offers actionable methods to defuse tension, manage disputes effectively, and create a healthier, more productive workplace culture. By the end, you’ll be equipped to transform tension into collaboration, creating a healthier workplace culture and stronger organizational performance.
Learning Objectives:-
- Understand different factors that often lead to conflicts among team members, including differing viewpoints, communication barriers, and personality clashes?.
- Learn a structured approach to conflict resolution, starting with acknowledging the conflict, identifying root causes, choosing a resolution strategy, and effectively implementing follow-up and feedback?.
- Gain skills in root cause analysis to address the underlying issues of conflicts rather than just the symptoms, promoting a healthier, more productive workplace environment?.
- Equip yourself with mediation skills necessary for managing direct conflicts between team members, ensuring impartiality, and maintaining a respectful dialogue throughout the process?.
Areas Covered in the Session:-
- Identify Common Causes of Workplace Conflict
- Master the Conflict Resolution Process
- Implement Root Cause Analysis
- Develop Effective Mediation Techniques.
Background: -
This module is designed to equip managers, HR professionals, business owners, and operations specialists with the necessary skills to effectively handle and resolve workplace conflicts. This course dives into practical strategies and insights to manage and mitigate conflict within teams and organizations.
Why Should You Attend?
This course gives HR professionals and managers practical, real-world tools to confidently handle workplace disputes before they escalate. You’ll learn proven techniques—from root cause analysis to mediation—to resolve conflicts fairly, foster trust, and keep your teams productive.
Who Will Benefit?
- HR
- Managers
- Supervisors
- Business Owners
- Ops.
Order Now!
Wendy Sellers, MHR, MHA, SHRM-SCP, SPHR has 25 years’ experience in HR, change management, operations, strategy, corporate culture and leadership development in all size business (local startup to global enterprise) in a wide variety of industries including healthcare, professional services, higher education, federal contractors, manufacturing, construction, engineering, public safety, non-profit and government agencies (to name a few).
When Wendy says “Suck It Up, Buttercup”, this means you are about to hear all the facts, proposed solutions and possible consequences of your actions or inaction. Yes, this information may be painful to hear but in order to do the right thing we must look at every angle together. There is never a hidden agenda. Her focus is your bottom line.
The needs of business today have changed. Wendy will be an involved business partner who understands your current culture and builds HR policy, employee training and management workshops around your unique environment and goals.
As your realistic, witty and energetic consultant, trainer or event speaker, Wendy is authentic and transparent - above all, she keeps it real. She is honest, loyal and direct - there is never any sugar coating! Wendy gets the point across to all audience members.